Customer satisfaction | Visana insurance

Our awards at a glance

Ktipp Auszeichnung Kundenzufriedenheit 2025

Auszeichnung AmPuls Krankenversicherungs-Tracking 2025

comparis.ch Award 2025 for Customer Satisfaction - Liability & Home Contents

What our customers say

You only really see how good an insurance company is when you actually need them. I was impressed by everything about V⁠i⁠s⁠a⁠n⁠a. Its hassle-free, expert and straightforward support has always made me feel I have the perfect partner by my side when it comes to my health. Never change a winning team, as they say!

My experience with V⁠i⁠s⁠a⁠n⁠a has been consistently very good. I always get very professional advice in response to my questions. This personal dialogue is something I really appreciate. When anything needs to be paid for, V⁠i⁠s⁠a⁠n⁠a deals with it quickly and straightforwardly.

I’ve been with V⁠i⁠s⁠a⁠n⁠a since the Grütli days and have always been very satisfied with the customer service. The St. Gallen General Agency in particular was always very helpful. I was always able to drop in there if I had questions, which I very much appreciate.

I particularly like the personal advice I get from V⁠i⁠s⁠a⁠n⁠a and the fact that I can insure everything with the same company.

The myVisana app is very practical. But the most important thing for me is the personal advice and having a professional point of contact nearby.

I’ve known my V⁠i⁠s⁠a⁠n⁠a advisor for five years now. My wife and I are very satisfied with the advice he gives. He recently gave us helpful tips on dental insurance for our daughter. V⁠i⁠s⁠a⁠n⁠a thinks proactively and understands what we need.

I think V⁠i⁠s⁠a⁠n⁠a’s great. My concerns are always dealt with quickly and professionally. V⁠i⁠s⁠a⁠n⁠a offers lots of benefits and its friendly, obliging and above all very professional advisors really set it apart.

We’re a three-child family, so doctors’ bills can sometimes pile up and put a strain on the purse. We’re extremely grateful that V⁠i⁠s⁠a⁠n⁠a reimburses us in a matter of days. Using the myVisana app to scan bills is simple and enjoyable, and saves us a lot of time in our busy family life.

My family and I feel we are in safe hands with V⁠i⁠s⁠a⁠n⁠a. Our personal contact, Roberto Di Egidio, never fails to answer our questions proficiently and reliably.

I’ve known my V⁠i⁠s⁠a⁠n⁠a advisor for several years now. I particularly appreciate having her nearby and the personal advice she gives. It makes me feel I’m in good hands with V⁠i⁠s⁠a⁠n⁠a!

V⁠i⁠s⁠a⁠n⁠a’s customer support is simply great. The advisors are very knowledgeable and pleasantly sympathetic. So it makes no difference what my problem is, V⁠i⁠s⁠a⁠n⁠a’s always there for me.

We trust V⁠i⁠s⁠a⁠n⁠a and we feel our family is in safe hands. Our advisor has helped us in lots of ways and suggested suitable products. What’s more, both the face-to-face and digital services V⁠i⁠s⁠a⁠n⁠a offers are superb.

My entire family has been insured with V⁠i⁠s⁠a⁠n⁠a since time immemorial and we intend to keep it that way! That’s because V⁠i⁠s⁠a⁠n⁠a offers us competent and friendly advice and an uncomplicated app.

I’ve been with V⁠i⁠s⁠a⁠n⁠a since the day I was born. V⁠i⁠s⁠a⁠n⁠a is a long-established Bernese company and known for its good quality. I know plenty of satisfied V⁠i⁠s⁠a⁠n⁠a customers – in fact, I’m one myself!

I’m nothing but satisfied with my health insurance provision and my V⁠i⁠s⁠a⁠n⁠a advisor. So I’ve now bought liability insurance from V⁠i⁠s⁠a⁠n⁠a too.

V⁠i⁠s⁠a⁠n⁠a always solves my “problems” fast and deals with my affairs quickly and straightforwardly. I can rely on my advisor and always get friendly, knowledgeable advice. Thank you V⁠i⁠s⁠a⁠n⁠a!

I’ve been with V⁠i⁠s⁠a⁠n⁠a for years and am still very happy today. I appreciate having an agency nearby and the friendliness and helpfulness I always get shown there. My late husband, who sadly was ill for many years, also received obliging and professional service from V⁠i⁠s⁠a⁠n⁠a at all times.

I appreciate the fact that V⁠i⁠s⁠a⁠n⁠a has a wide product range covering all areas because it means I only have one point of contact. I feel very secure with V⁠i⁠s⁠a⁠n⁠a’s first-class top-up insurance. What’s more, the myPoints bonus scheme motivates me to take more exercise.

V⁠i⁠s⁠a⁠n⁠a gives fantastic advice! They’re very professional and pleasantly sympathetic. So it’s not an issue if I can’t complete a form, for example. V⁠i⁠s⁠a⁠n⁠a helps me do it.

The people at V⁠i⁠s⁠a⁠n⁠a are always very nice and helpful whenever I call or write. Besides, they pay very quickly, so I’m never left wondering when I’m going to get reimbursed for an invoice.

We’re a family of five and have been satisfied V⁠i⁠s⁠a⁠n⁠a customers for many years because we always get obliging, professional advice. V⁠i⁠s⁠a⁠n⁠a isn’t only present in the major conurbations, but has agencies for customers in the Bernese Oberland too. We greatly appreciate this proximity to customers.

Line Chenal, our advisor, is knowledgeable and friendly. I also like the myPoints system and outstanding top-up insurance benefits.

V⁠i⁠s⁠a⁠n⁠a staff are always friendly and helpful. The company really does offer a fantastic, pleasant service to customers.

I particularly like the fact that benefits are calculated and reimbursed quickly. V⁠i⁠s⁠a⁠n⁠a staff are very helpful and respond to customer needs quickly and efficiently.

I like things to be straightforward. I have illness and accident insurance with V⁠i⁠s⁠a⁠n⁠a and have also bought household contents and liability insurance. Dealing with everything through the app is very simple. I’ve always received professional advice when I’ve called too, and have never had to wait very long. Up to now, I’ve only had good experience.

I’ve lived in Birkenweg since 1982 and am very happy here. The way V⁠i⁠s⁠a⁠n⁠a deals with things is great. I get immediate help with claims. I also worked for V⁠i⁠s⁠a⁠n⁠a for almost 25 years – they were good and happy days.

We feel we are in safe hands with V⁠i⁠s⁠a⁠n⁠a. Our advisor, Martina Scherrer, has actively supported us on several occasions. She stood by us in a very personal way during a really difficult time when we had lots of worries and questions. We’ll never forget that. V⁠i⁠s⁠a⁠n⁠a will forever be associated with her.

It’s so easy to get medical help. I’m impressed by OnlineDoctor: I was able to get a professional assessment really quickly and without the stress of sitting in a waiting room. I’m really grateful!

Share your experience with us. We look forward to receiving your review of the services and benefits we provide.