Guidelines on comments
Visana maintains official company accounts on Facebook, Instagram, LinkedIn and YouTube. We welcome contributions. In this regard, please note the following rules:
- You are welcome to discuss matters with us via social media. However, if you have any questions, complaints or suggestions regarding your insurance, please contact your local office directly. You will find the phone number and address of your contact person on your policy. Contact
- By contributing, you grant the administrators the right to use your comments in whole or in part, free of charge and without any restrictions in terms of time or location. This also includes the right to transfer the texts to other organs of publication and to store them for archiving purposes.
- You are responsible for the correctness of such content, for legal compliance and for observance of third-party rights. You alone shall bear any legal consequences. Visana accepts no responsibility at all for the accuracy or completeness of such content. Visana cannot verify the truthfulness of statements.
Tone of communication
- Treat other users as you would like to be treated yourself.
- Bear in mind that you are dealing with people and not virtual personalities.
- Present your argumentation vigorously, but avoid personal attacks or arguments that focus on the person themselves, as this could derail any objective discussion.
- Insults, sexual innuendo and sexist or racist remarks are prohibited.
- Everyone has the right to their own opinion, so never try to impose your opinion on others.
The following will result in deletion of a contribution:
- Misuse as advertising space for websites or services
- Automated posting of comments
- Offering goods or services on a commercial or private basis
- Racism or hate speech
- Calls for violence against individuals, institutions or companies
- Pornography
- Insults or degrading remarks about individuals in any form, as well as defamation, disparagement or denunciation of companies
- Violations of third-party rights, including copyright in particular
- Calls for demonstrations or rallies for any political cause
- Comments that are not written in German, French, Italian or English.
Visana reserves the right to edit, move or delete contributions or comments that violate these rules.