Visana Help at a glance
Preventive support at the workplace
Difficult situations place strain on staff and managers alike. Getting professional support at an early stage avoids escalation and prolonged absences from work – as well as protecting the health of your staff and reducing the follow-on costs to your company.
How the service helps
Visana Help supports you – just when your internal solutions reach their limits. Typical situations include, for example:
Mental strain
- Persistent stress or signs of burnout
- Bullying or escalating team conflicts
- Emotional overload in uncertain times
Health-related challenges
- Recurring short absences with no clear cause
- Difficulties with reintegration after illness
- Noticeable fluctuations in performance
Challenges for managers
- Uncertainty in dealing with stressed staff
- Deadlocked conflicts requiring neutral outside help
- HR and managers have exhausted all options
Less burden on everyone involved
Early intervention can defuse situations before they lead to serious health problems, conflicts or prolonged absences. Visana Help creates scope for new solutions by supporting everyone involved.
How Visana Help works
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You notice a difficult situation and contact us by email at visanahelp@visana.ch.
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You approach the person concerned, inform them about the Visana Help service and obtain their consent for participation.
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Once you have contacted us, we send you our detailed report form, on which you can describe the situation.
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Our expert speaks confidentially with the person concerned and analyses the situation comprehensively.
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Our specialists hold internal discussions to develop specific possible courses of action.
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The person concerned is given a personal report containing recommended action and, if appropriate, any relevant professionals’ contact details.
Your advantages with Visana Help
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Support for your staff and prevention of prolonged absences via preventive action and early intervention
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Less burden on managers: professional and rapid support in challenging situations
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Objective assessment by independent experts with guaranteed confidentiality
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No additional costs for companies that have taken out collective daily allowance (DA) insurance with Visana
Our specialists will be happy to answer any questions about Visana Help.
Frequently asked questions about Visana Help
The service is available to all companies that have taken out collective daily allowance (DA) insurance with Visana. The staff concerned must still be able to work; if not, case management is responsible.
Visana Help is a preventive measure for people who can still work but are in onerous situations. Case management only steps in when a person no longer has the capacity to work and helps them return to work.
Typical situations include: mental strain, such as stress or signs of burnout, workplace conflicts, bullying, difficulties following illness or an accident, or recurring short-term absences. In general, you can contact us at any time if managers and HR staff are unsure how to deal with someone in a difficult situation.
The service is free of charge for companies with collective daily allowance (DA) insurance from Visana. It includes the assessment, case conference and recommendations for action. Any subsequent costs that the recommended measures entail are settled separately.
Absolute confidentiality is guaranteed. All information relating to your staff is treated discreetly and confidentially. As the employer, you only receive confirmation that the process has been completed. You do not receive any details about the content of the assessment.
Once we have received the report form, we contact the person concerned within a few days. The entire process, from assessment to recommendations for action, usually takes two to three weeks.
Yes, participation is voluntary. Visana Help services cannot be provided without the consent of the person concerned.
Downloads
Fact sheet
