V⁠i⁠s⁠a⁠n⁠a Help is very easy to use: Employers inform the person in question about the V⁠i⁠s⁠a⁠n⁠a Help service and ask us to contact them directly. Email a description of the situation to visanahelp@visana.ch, so that we can send you the report form. V⁠i⁠s⁠a⁠n⁠a then conducts a comprehensive assessment interview with the person concerned, for further clarification. Our specialists discuss medical and legal aspects, as well as any potential care-related issues arising from the resulting assessment report, in a case conference. On that basis, they develop possible courses of action for the person concerned and arrange a specialist to take charge of implementation.

The V⁠i⁠s⁠a⁠n⁠a Help service, comprising case analysis, assessment interview, case conference and recommendations for action, is free of charge for V⁠i⁠s⁠a⁠n⁠a business customers. Any additional costs arising from the chosen measures are borne by either the person concerned, their compulsory health insurance or their employer.