At a glance
A power of attorney empowers someone you trust to take care of your Visana insurance on your behalf. This person can, for example:
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obtain information
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make payments
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request amendments to your contract
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receive post
How to issue a power of attorney
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Download your power of attorney as a PDF.
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Enter your details and those of the person to whom you are assigning power of attorney and make sure they are clearly legible.
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Specify the powers you want to assign. Possible examples:
- Make amendments to your contract
- Make benefit enquiries
- Get information from the health insurance fund
- Manage premium invoices and payments
- Receive correspondence
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You and the person to whom you are assigning power of attorney must sign it personally.
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Send us the signed form by post, email or via our customer portal. Tip: Keep a copy of the form for your records.
Your advantages
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A trusted person can handle your insurance matters.
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Even, or especially, when you are temporarily impeded.
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You can revoke the letter of authority at any time – an email is all it takes.
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You decide exactly what your trusted representative is authorised to do.
Unsure how to correctly issue power of attorney or have questions about its validity? Our customer service will be happy to provide personal, expert advice.
Frequently asked questions about power of attorney for insurance
A power of attorney is written authorisation that allows another person to speak or act on your behalf in relations with Visana. This person is also authorised to receive your post from Visana.
A power of attorney is useful if you want someone else, a person whom you trust, to handle your insurance matters.
Yes. You can revoke a power of attorney at any time, but not retroactively; in relations with third parties, revocation takes effect on the 1st day of the following month.
No, that is not necessary. However, we do need your completed Visana letter of authority form, because sensitive data is involved.
Protection of your personal data is of utmost importance to us. Without a letter of authority, we are not permitted to disclose any information or make any changes.
Choose a trusted person to whom you wish to issue the power of attorney. You can then download the letter of authority form, complete it, sign it and send it to Visana.
Downloads
Form
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