The Doctor Chat service – available 365 days a year
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Anyone with Visana basic insurance can use Doctor Chat free of charge.
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Get an answer from a doctor within minutes.
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Doctor Chat is provided by Medi24 and is integrated into the Well health app.
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The service can be accessed from anywhere – at home, on the move or in another country.
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Doctor Chat is a secure, established and trustworthy service.
How Doctor Chat works
Find out in four easy steps how you can use Doctor Chat to get medical advice:
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Download the free Well health app from the App Store or Google Play.
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Complete the one-time registration in the app.
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You can launch Doctor Chat either from the app home screen or under ‘Consultation’.
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Ask your medical questions and get an answer from a doctor within minutes by chat.
Your advantages with Doctor Chat
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Reliable medical advice via chat – any time, anywhere
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Short waiting times and expert responses
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The Medi24 service is free for customers who have Visana basic insurance
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Intuitive operation via the Well health app
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Communication in compliance with data protection requirements: Visana has no access to medical data
For technical support or to ask questions about the service, please contact Well directly. If you do not want to discuss your medical issue by chat, you can also call Medi24 by phone at any time.
Frequently asked questions about Doctor Chat
Doctor Chat is a service provided by Medi24. If you have any medical concerns, you get quick and straightforward answers from a doctor in a chat session. The doctor provides specific recommendations for action, insofar as this is possible in a chat. Chat sessions last around five minutes on average.
All queries are handled by a team of doctors – in cooperation with Medi24.
The service can be accessed directly from the Well app’s home screen or under ‘Consultation’. Once you have described your concern, you receive an expert response from a doctor within a few minutes.
Doctor Chat is available free of charge to customers with Visana basic insurance.
Doctor Chat is not suitable for serious acute health problems or emergencies. Moreover, you cannot get any prescriptions or medical certificates via the chat.
The chat is suitable for getting a better assessment of a minor or moderate health concern. The doctor will not be able to give you a definitive diagnosis – their answers should primarily be seen as practical advice. Typical examples include: You wake up in pain in the middle of the night. You feel nauseous and do not know how serious it is or what the cause might be.
Yes. Visana has no access to user data or health data.
- Your data is protected: with Well, in which Doctor Chat is integrated, your data is handled in accordance with the Federal Act on Data Protection (FADP/DSG) and not disclosed to anyone, not even Visana, without your consent. You have full sovereignty over your data at all times and can decide whom you share it with.
- Recommendations and your chat history are not stored in the Well app and cannot be stored in the Well dossier either.
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