How it works
You can submit your receipts to Visana quickly and conveniently: the fastest way is online via myVisana or using the Visana app. Alternatively, you can send us the documents by post or email, or submit them in person at the counter in your agency.
Submit receipts online via myVisana
Here’s how to submit your receipts online via the myVisana app or the customer portal:
-
Launch the Visana app or sign in to the online customer portal.
-
- Select ‘Submit receipts’ in the menu.
- Decide for which insured person you would like to submit a receipt.
- Upload the receipt.
- Click on ‘Submit receipt’ to complete the process.
-
We’ll check your receipt and – depending on the circumstances – settle the amount directly with you or with the service provider. If you are entitled to receive any amount, we will transfer it automatically to your account.
Good to know
You can get the Visana app to translate your invoices. That way, you can get a better understanding of your reimbursement receipts.
Submit receipts by post
You can also submit your invoices and receipts by post. Simply send us the original receipts to the address below.
Visana Services AG
Weltpoststrasse 19
3015 Bern
Please note
It is not necessary to submit receipts twice, i.e. digitally and by post.
It’s very important that you check your medical bills
It's well worth checking your medical bills thoroughly. This will enable you to make sure that the services included on the invoice match up with the treatment received. Please let us know if you notice any mistakes or are unsure about anything.
Your advantages with myVisana
-
Processing within a few working days.
-
Submit invoices directly in the app or via the online portal.
-
Check the status of your submissions at any time in myVisana.
-
Your data is processed in compliance with GDPR.
-
No additional dispatch by post required.
Your Visana agency is here for you and will be happy to help.
Frequently asked questions about submitting receipts and invoices
Send us the detailed original invoice or the reimbursement receipt, along with any required doctor’s prescription. All pages of the invoice must be submitted, with all details clearly legible.
Processing normally takes between eight and ten working days. If we receive a large number of receipts at the same time, it may take somewhat longer.
Yes, that is also possible. Please send your documents to:
Visana Services AG
Weltpoststrasse 19
3015 Bern
We will get in touch with you. You can then simply submit the missing documents later.
A reimbursement receipt is a document that you receive from your doctor or another service provider, such as a therapist or pharmacy.
The reimbursement receipt shows all services provided and the costs charged for them. You can use this receipt to claim a refund from your health insurance fund – hence the name reimbursement receipt.
The benefits statement shows which costs from your submitted invoices are covered by Visana and what portion you pay yourself. It therefore gives you a clear overview of all billed benefits.
If you submit documents digitally, please ensure that you scan all pages of each invoice and that everything is clearly legible.
One very easy way is to check our benefits statements. These show how much of your deductible you have already paid in the current year. An even easier option: You can check your deductible online at any time in the myVisana customer portal or in the Visana app.
Because mistakes can always happen. Please check doctors’ invoices and let us know if anything is incorrect. Helping us in this way enables us to keep premiums low.
Download the myVisana app
This might also interest you
