You can print out a copy of the invoice yourself in the myVisana customer portal under documents.

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Required document
Invoice details
Period
Personal details
My contact details
Remarks

V⁠i⁠s⁠a⁠n⁠a Services AG

Headquarters

Weltpoststrasse 19

3000 Bern 16

Phone: 0848 848 899 (DE/FR/IT)