General information
You might need to change your travel plans at short notice for various reasons, including, for example, official travel advice, restrictions on travel or other unexpected events. In such cases, it’s well worth checking what your travel insurance covers.
Vacanza travel insurance provides support, depending on the situation, with:
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Returning from your trip earlier than expected
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Cancellations
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Extending your stay
The latest travel advice and recommendations for individual countries are published and regularly updated by the Federal Department of Foreign Affairs (FDFA/EDA).
Benefits of Vacanza travel insurance
Wenn Sie eine Reiseversicherung von Visana abgeschlossen haben und Ihre Reise vor der Anpassung der Reisehinweise gebucht wurde, können je nach Situation Leistungen der Versicherung zum Tragen kommen.
Vacanza travel insurance covers cancellation costs under certain conditions.
Typical situations may include:
- Unexpected events that prevent you from starting your journey
- New travel advice or official recommendations
- Restrictions on travel
Benefits
- Coverage of <strong>contractually owed cancellation costs
- Insured sum up to CHF 20,000 per insured person and trip
- A maximum of two claims per year
If your holiday has to be cut short unexpectedly, Vacanza may cover the following costs:
- Additional costs for rebooking the return journey
- Additional costs for continuing the journey
- Costs for the unused part of the holiday
If your return journey is delayed, Vacanza will also cover:
- Additional costs for local transport
- Accommodation and meal
- Rebooking the return journey
Limit
CHF 1,000 per person
In the event of a medical emergency, please call our international assistance service (available 24 hours a day).
Claims for trip cancellation, rebooking or additional costs incurred while extending your stay can be submitted to our partner (Zurich Insurance) via the online claims form.