myVisana

myVisana customer portal at a glance

Our customer portal has a wide range of features to assist you.

All documents – policies, invoices and statements – always to hand
Upload and submit invoices and reimbursement receipts the easy way
View your out-of-pocket expenses and deductible at any time
Change your deductible quickly and easily
Immediate information: push notifications for new documents
Direct, straightforward communication with your agency

V⁠i⁠s⁠a⁠n⁠a app

With the V⁠i⁠s⁠a⁠n⁠a app, you can take advantage of additional features.

Take photos of invoices and reimbursement receipts on your mobile phone and send them straight to V⁠i⁠s⁠a⁠n⁠a
Access virtual insurance cards for the whole family anywhere and anytime
Easy, secure login using Touch ID, Face ID or a PIN
Access to the myPoints digital bonus programme
“Translate” invoices from doctors and hospitals into easily understandable language

Have you received your new insurance card?

With myVisana, you always have a digital version of your insurance card with you. Here you will find the key information about your new insurance card.

Your insurance card is personal and non-transferable.
Please carry the card with you and present it when you visit a doctor, hospital or pharmacy, both in Switzerland and abroad
The myVisana app also provides you with a digital insurance card
When your card expires or when you switch insurance providers, you will automatically receive a new card
If your card is lost or damaged, you can order a replacement card

Do you have any further questions?

You can find answers to the most frequently asked questions about the insurance card in the FAQs.

How myVisana works

Already registered for myVisana?

Open the app or my.visana.ch in your browser.
Enter your insurance number.
Enter your password.
Enter the code we sent you by text message.

Not yet registered for myVisana?

You need a login for myVisana. Get one by simply registering at my.visana.ch/registration. Have your insurance number, email address and mobile phone number ready for when you register.
Since we’re dealing with sensitive health data, we want to be sure that it’s really you. We’ll therefore send you a one-time activation code when you’ve registered.
As soon as you have received your activation code, log in at my.visana.ch using your insurance number and password.
Enter you mobile phone number and confirm your identity by text message code and activation code.

Please refer to the registration instructions for more information.

Family login

You must only create one myVisana account per multi-person household or family contract. This means that all family members have the same user ID (insurance number) and password. However, when you log in, you can choose which mobile number the text message login code is sent to. Just enter the numbers of all the mobile phones you want to authorise to receive messages in your myVisana profile.

Follow the instructions to attach several mobile numbers to your myVisana account:

Log in to your myVisana account using your insurance number and password.
Open My profile in the dashboard by clicking the button at the top right.
Under the additional links, click on Mobile phone numbers for login → Manage numbers.
You can now enter a new number in the number management section.
Enter a mobile number and description (e.g. My mobile) and save.
To confirm the number, a text message code will be sent to the mobile number you have entered. Enter this security code, then continue.
From then on, you will be able to choose the mobile number that receives the text message code each time you log in.

Your advantages with myVisana

Access all important insurance documents and services – around the clock and wherever you are
Submit invoices easily online and track their processing status
Check all relevant documents, policies, deductibles, out-of-pocket expenses and previous benefits at any time
Simply update personal details or contact information yourself
Straightforward communication with the agency

Frequently asked questions about myVisana

You will find your insurance number (e.g. 1.123.456.78) on your policy or on your insurance card (applies only to cards issued since 2021). For families, please use the insurance number of the primary insured person, as specified on the policy under the heading ‘Family’.

To log in, we require not only your insurance number and password, but also a code, which you receive in a text message on your mobile phone.

Use the ‘Resend’ button to have us send you a new code. Please note that this invalidates the old code. You will usually receive the code within a few seconds. However, it can take somewhat longer if you are abroad, so give the system about a minute to send you the code.

You can request deletion of your myVisana account at any time in your profile settings. Your insurance documents will be sent to you by post again from then on.

With the eBill payment method, your invoices are sent straight to your online banking, where you can pay them with just a few clicks. To use V⁠i⁠s⁠a⁠n⁠a’s eBill service, you must register for it directly within your online banking and add V⁠i⁠s⁠a⁠n⁠a as an invoice issuer.

The user ID is the insurance number of the primary policyholder for the entire contract. You will find this on your policy or invoices, under ‘Family’. The user ID is the same for all family members under the same contract.

No. With myVisana, one registration per family is sufficient. Each family member then logs in using the same login details (user ID and password). The relevant user is selected after a successful login.

No. When you register for myVisana, you are opting to receive all documents electronically. Each document is uploaded to the portal and you are then notified by email. You can also submit your receipts or queries via the portal.

You only need to register once for myVisana. Once your account is active, you can log in on as many devices as you wish all at the same time. Other family members can also log in on their own devices, using the same login details.

If your details in our system match the details that you provide during registration, you can access the portal immediately after registering. If not, manual authentication will take place via an activation letter.

Insurance card

All holders of compulsory health insurance in Switzerland receive an insurance card. This also applies to individuals who are insured in Switzerland and reside in an EU/EFTA country.

If you have basic health insurance with V⁠i⁠s⁠a⁠n⁠a, the back of your card also serves as your European Health Insurance Card. If you only have top-up insurance (e.g. Outpatient, Complementary, Maxica, Hospital, Hôpital, Basic or Medical Costs), you will also receive an insurance card. However, you will not be able to use it in Europe.

Our insurance card is getting a new look. The new health insurance card is made from recycled PET (R-PET). This helps to conserve valuable resources and also reduces the associated environmental footprint (42% lower CO₂ emissions for the manufacture of R-PET cards). It is an important step towards sustainability – and sustainability is a key component of V⁠i⁠s⁠a⁠n⁠a’s corporate strategy. We take responsibility for the environment, society and the economy.

Yes. With the myVisana app, you always have your digital insurance card to hand. You can present the card on your smartphone. Doctors, pharmacies and hospitals can quickly access the data by scanning the barcode. Alternatively, you can scan the service provider’s QR code to display your insurance information right away.

Please note that service providers are not required to accept the digital insurance card.

You can start using your insurance card right away. Once you have received and started using the new card, your previous card will no longer be valid.

Please present all relevant insurance cards when visiting a doctor, pharmacy or hospital, so that the services can be correctly allocated and billed.

Yes. You can use your insurance card and a valid doctor’s prescription to purchase medication at Swiss pharmacies without paying cash. The pharmacy charges V⁠i⁠s⁠a⁠n⁠a directly. You will then only be invoiced for your out-of-pocket expenses (deductible and retention fee).

If you become ill or have an accident in an EU or EFTA country, your health insurance card serves as proof of insurance. You will receive the necessary medical services in accordance with the regulations of the country in question, provided you have basic insurance with V⁠i⁠s⁠a⁠n⁠a.

In many cases (e.g. in emergencies), doctors and hospitals will bill V⁠i⁠s⁠a⁠n⁠a directly, so you don’t have to pay upfront.

If your card is lost or damaged, you can easily order a new insurance card. If you are planning a stay in an EU/EFTA country, we can issue you a temporary replacement certificate if necessary.

The microchip enables doctors, pharmacies and hospitals to access information about your insurance coverage electronically. This simplifies the billing process. The microchip contains the same administrative data as on the card.

The PIN enables you to further protect your personal information. The PIN can be found on the card holder below the insurance card. The PUK enables you to make further attempts after you have entered the wrong PIN five times. Please keep your PUK safe; V⁠i⁠s⁠a⁠n⁠a does not have access to this code.

Yes. You can have the electronic data retrieval option blocked for your top-up insurance plans. To do so, please contact your V⁠i⁠s⁠a⁠n⁠a agency.

Please note that once your card has been blocked, you will as a rule no longer be able to buy medication covered by your top-up insurance without paying upfront at pharmacies.

Due to the large-scale rollout, the expiry dates of the new cards were intentionally staggered. This makes it easier to plan production and dispatch in the long term and to spread the associated expense more evenly.