Be it property damage or an accident – we are here for you. Simply fill in the online form and tell us what has happened.

With ‘Emergency-Finder’, you are optimally equipped in critical medical situations. This app helps you to assess your symptoms correctly and shows you the nearest emergency ward in real time, along with its current capacity.

The cost-free service is available in the City of Bern and the surrounding metropolitan area.

You can easily upload invoices and reimbursement receipts via the myVisana app or myVisana customer portal.

You can easily report referrals from your general practitioner or submit a post-emergency report to Medi24 via the Well app. Download the app and select the ‘Appointment confirmation’ function in the ‘Assistant’.

If you are referred to a specialist or hospital, ask your doctor to fill in, sign and stamp the referral confirmation form. Next, send the form to V⁠i⁠s⁠a⁠n⁠a – either by post or by using the scan function in the V⁠i⁠s⁠a⁠n⁠a app.

If the attending physician requests a subsequent check-up or refers you to another doctor, a hospital or a nursing home, Medi24 must be consulted by phone.

Anyone with basic insurance or hospital top-up insurance from V⁠i⁠s⁠a⁠n⁠a can obtain a second medical opinion. For this purpose, BetterDoc puts you in touch with a suitable doctor, free of charge.

You can speak with a medical professional from Medi24 at any time of day or night, or arrange a callback directly in the Well app.

With the health app Well, you can check symptoms, chat with a doctor or book appointments.

Medi+ is a digital medication assistant. The service is available to everyone who has V⁠i⁠s⁠a⁠n⁠a basic insurance.

If you have opted for V⁠i⁠s⁠a⁠n⁠a’s support and pension solution, various services are available to you at a special rate.

A legal dispute can soon become costly. Call JurLine on 031 378 51 08 for free legal information or arrange a callback straight away.

Find out here what to do in an emergency.

If you have moved house, let us know your new address quickly and easily – via the form, in the myVisana customer portal, or directly in the app. This ensures that your details are always up to date.

If you have a new name, phone number or email address, update your contact details via the form, in the myVisana customer portal, or directly in the app. 

If you wish to change your payment method, you can do so online – quickly, easily and securely.

If you wish to authorise a trusted person to manage your V⁠i⁠s⁠a⁠n⁠a insurance for you, a corresponding letter of authority enables them to do so. They can then, for example, obtain information, make payments, request changes to your contract or collect your post – all on your behalf.

You can download the form here. After completing it, send it to this address:

V⁠i⁠s⁠a⁠n⁠a Services AG
Hauptsitz
Weltpoststrasse 19
3000 Bern 16

With the right insurance model, appropriate top-up insurance and attractive discounts, you save on your premiums – without compromising on benefits.

You can easily adjust your deductible – directly in the myVisana app or myVisana customer portal.

Alternatively, you can send an email to us at customerservice-centre@visana.ch.

Please note:

• You can increase your deductible until the last working day in December.
• You can decrease your deductible until the last working day in November.

We will gladly help you to change your basic insurance. Arrange a consultation or contact your V⁠i⁠s⁠a⁠n⁠a agency directly.

Please bear in mind the notice periods for basic insurance.

You can easily adjust the accident cover in your basic insurance – directly in the myVisana app or myVisana customer portal.

Alternatively, send an email to us at customerservice-centre@visana.ch.

If you have found a new general practitioner, report the change to us by using the general practitioner search tool or by sending an email to customerservice-centre@visana.ch.

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The change will come into effect on the first day of the following month.

Your baby has arrived? Congratulations! Please report the birth to us as soon as possible, using the online form.

If you wish to adjust your lump-sum insurance or retirement savings insurance, contact your advisor by phone. 

You are also welcome to get in touch with us via the contact form.

If you wish to adjust or cancel your insurance in the home and legal segment, it's best to arrange a consultation.

If you have any questions about Directa household contents insurance, send an email to directa.support@visana.ch.

To adjust your cover, please call your agency. 

Vehicle insurance can also be cancelled by handing in the number plates.

Be it property damage or an accident – we are here for you. Simply fill in the online form and tell us what has happened.

You can easily report referrals from your general practitioner or submit a post-emergency report to Medi24 via the Well app. Download the app and select the ‘Appointment confirmation’ function in the ‘Assistant’.

If you are referred to a specialist or hospital, ask your doctor to fill in, sign and stamp the referral confirmation form. Next, send the form to V⁠i⁠s⁠a⁠n⁠a – either by post or by using the scan function in the V⁠i⁠s⁠a⁠n⁠a app.

If the attending physician requests a subsequent check-up or refers you to another doctor, a hospital or a nursing home, Medi24 must be consulted by phone.

Your baby has arrived? Congratulations! Please report the birth to us as soon as possible, using the online form.

If you are expecting a new arrival soon, insure your baby before birth to give them optimal protection, right from the start. You can easily register your baby online.

Our deepest condolences. We wish you strength at this difficult time. You can use the online form to report the death to us directly and with minimal effort.

If you have taken out lump-sum insurance with us and suffered an accident that has caused invalidity, we wish to help you quickly and efficiently, and pay you the insured sum.

If an accident has occurred, we wish to help you quickly and efficiently. Please fill in the form and send it to us.

If you have lost your insurance card or require a replacement, simply order a new card online.

If you need a statement for your tax declaration, simply order your personal tax statement online.

If you wish to view your current insurance policy or request a replacement document, simply order your policy online.

You can also access your insurance policy at any time in the V⁠i⁠s⁠a⁠n⁠a app and the myVisana customer portal.

If you need a copy of your invoice, simply order one online. You can also access your documents at any time in the V⁠i⁠s⁠a⁠n⁠a app and the myVisana customer portal.

If you wish to pay your invoice in instalments, apply for payment by instalments quickly and easily online.

Recommend V⁠i⁠s⁠a⁠n⁠a to others and receive CHF 100 as a token of our appreciation. Find out how it works now and take advantage of this offer.

If you wish to redeem your accumulated myPoints, this is where to find out how.

If you have information about a possible case of insurance fraud, report it securely and anonymously online.

If you wish to inform us confidentially about a compliance-related matter, use our secure online form for your report.

 Debt collection records can affect your credit rating. Once all outstanding amounts are paid, we will show you how to initiate the removal process via V⁠i⁠s⁠a⁠n⁠a – and what to bear in mind.

In most EU countries, you no longer need to carry this insurance card with you. However, it is still compulsory in some Eastern European countries, as well as in Turkey.

You receive it automatically by email as a PDF, along with your policy, the GCI, the standard insurance card, and notification of your annual premium on the principal expiry date.

If you can no longer find this email, no problem. There are several easy ways to request the documents again:

1. Online form
   Fill in our form. Your query will immediately be forwarded to our service team.
2. Email
   Email us at auto@visana.ch and state your vehicle registration number.
3. Your V⁠i⁠s⁠a⁠n⁠a agency 
   Give us a call or drop by – we will resend the PDF to you by email, or print the documents for you at the counter.
   
    Find an agency near me

We will make sure that you receive your insurance card quickly and easily, so you have protection when travelling – even abroad.

To ensure you are well prepared in the event of an accident, you can order the European Accident Statement directly from your agency.

If you wish to reactivate suspended number plates, there are two very easy ways to do so: 

1. Email
   Email us at auto@visana.ch, stating your vehicle registration number and insurance start date. We will take care of everything else. 
2. Phone call to your V⁠i⁠s⁠a⁠n⁠a agency
   Your advisor can arrange the reactivation directly in the system. 
   
   Find an agency near me

In both cases, proof of insurance will be sent to the relevant Driver and Vehicle Licensing Office, where you can collect your number plates.

Quickly find a partner garage near you. Our network offers you reliable services, such as bodywork repair, windscreen repair or replacement, and other repairs – carried out professionally and efficiently.

If you wish to change your vehicle, a personal consultation is usually advisable, so as to optimally adapt your insurance to the new vehicle. 

Please arrange a consultation, so we can make sure that your insurance cover continues seamlessly with the new vehicle.

If you wish to allow a third party to use your vehicle, whether temporarily, on a regular basis, or for a trip abroad, this can affect your insurance cover or premium.

Please contact your advisor to clarify the situation and, if necessary, adjust your policy. This allows us to make sure that your insurance cover is always complete and correct.

Persons driving abroad in a privately borrowed vehicle require written permission from the vehicle owner.

If you need proof of insurance for your car, please contact your advisor directly.

If you operate as a workshop or garage, you can reach us on 0848 726 225 or by email at auto@visana.ch. In your message, please provide the following details:

• Vehicle registration number
• Start date of insurance (date on which it comes into force) 

We will take care of your request as quickly as possible.

If you are moving to another canton, you will need proof of insurance and must obtain new number plates from the Driver and Vehicle Licensing Office. In such cases, please contact your advisor directly.

Be it property damage, an accident or a breakdown – we are here for you. Simply report the damage online and let us know what has happened.

In emergencies, you can reach our breakdown service around the clock on 0848 726 225.

See at a glance which benefits your basic insurance covers and what additional advantages our top-up insurance models offer.

Find your general practitioner, a network of doctors or a group practice near you.

If you are seeking a qualified therapist near you, our list of therapists offers you a selection of V⁠i⁠s⁠a⁠n⁠a-recognised professionals available in your region.

If you are seeking a suitable hospital for your treatment, our comprehensive list of hospitals will help you to find the right hospital near you.

Please note: In order to keep premiums affordable for private and semi-private hospital top-up insurance, V⁠i⁠s⁠a⁠n⁠a can exclude cost coverage for certain hospitals in whole or in part. Please contact us before any hospital stay – to enable us to find the best solution for you and  to prevent additional costs from arising. 

Use the independent medication search tool at mymedi.ch to quickly and securely find information about medicines, their prices and potential risks.

If you are seeking a partner pharmacy near you, our overview shows you all the partner pharmacies that offer you exclusive advantages.

For worry-free holidays, our checklist helps you to pack and to plan.

You will find all downloadable documents in the download section.

If you would like to find out about V⁠i⁠s⁠a⁠n⁠a’s General Conditions of Insurance (GCI), you will find them all here.

In V⁠i⁠s⁠a⁠n⁠a’s digital bonus programme myPoints, we help you to incorporate more exercise into your daily routine and reward you with up to CHF 120 per year.

As soon as your accumulated myPoints amount to CHF 5 or more, you can arrange a payout. To do so, select ‘Payout’ in the myPoints app. The relevant sum will then be transferred to your account.

With myVisana, you can manage all your health insurance matters quickly and easily.

The health app Well helps you when health-related issues arise. It enables you to check symptoms, chat with a doctor or book appointments.

If you are insured with V⁠i⁠s⁠a⁠n⁠a, you benefit from exclusive discounts! Find out about the numerous advantages and offers that are specifically available to you.

As a person insured with V⁠i⁠s⁠a⁠n⁠a, you can benefit from an exclusive offer on laser eye surgery. Get more information and secure a discounted price for your treatment.

Benefit from V⁠i⁠s⁠a⁠n⁠a’s Wellness Cheques. We contribute to your gym membership, group courses and admission fees for saunas and baths.

If you have any questions about your insurance or wish to switch to V⁠i⁠s⁠a⁠n⁠a, we will gladly advise you.

If you have any questions or concerns, we are here for you. Choose a date and time slot and we will get in touch with you.

Find out how much you can save with V⁠i⁠s⁠a⁠n⁠a. Request your personal comparative quote now – it's quick, non-binding and free of charge.

If you have any questions or concerns about your invoice (medical, hospital, pharmacy invoice etc.) or benefits statement, please let us know.

If you have a question or if anything is unclear, we will gladly take the time to get back to you as soon as possible and in person.

We value your feedback, be it criticism, praise or a tip – as we want to keep improving every day.

If you have any questions about your insurance, simply contact our customer service team.

Opening hours:
Mon–Fri: 8 am – 5 pm

(local rate in Swiss landline network / mobile rates depend on provider)

Our medical advice service is available at any time:

• To anyone with V⁠i⁠s⁠a⁠n⁠a basic insurance who has a medical concern
• To customers insured under the alternative models Med Call, Tel Doc or Tel Care

You can reach our emergency call centre around the clock:

• In medical emergencies abroad
• For credit- and customer-card blocking services
• When a trip has to be cut short due to health issues, provided the trip has already begun (cancellation costs)

In emergencies at home (burst pipes, power cuts or other damage) our 24-hour home assistance service helps you quickly and reliably. It is available to you around the clock.

In the event of a breakdown or accident, we are quickly on hand – with practical on-site assistance, a towing service and all-round vehicle-related support. Your mobility is important to us.

For assistance, please contact our support team at mySupport@visana.ch or by phone.

Opening hours:
Mon–Fri: 8 am – 5 pm

Experienced legal professionals provide information when you have legal queries. This service is available to customers with comprehensive legal protection insurance from V⁠i⁠s⁠a⁠n⁠a.

Opening hours:
Mon–Fri: 8 am – 5 pm

(local rate in Swiss landline network / mobile rates depend on provider)