The Medi24 service at a glance
If you have medical questions or health issues, Medi24 can assist you by providing scientific, professional, easy-to-understand and independent medical advice, so that you can access the services you need at the right time and in the right place.
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Get sound medical advice 24 hours a day, 365 days a year: holders of Visana basic insurance can access the Medi24 advice service free of charge to obtain expert advice from medical professionals by phone or chat.
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Medical professionals give information on symptoms, the dosage and effects of medication and vaccinations and your treatment options.
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Since Medi24 is a licensed medical services provider, it can recommend medication and, in certain cases, send a convenient e-prescription to your Well app.
How Medi24 works
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Call the free hotline on 0800 633 225.
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Medical professionals provide professional and independent advice when you have health concerns.
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You will receive recommendations on how to proceed, e.g. if you need to visit a doctor or what you can do yourself to alleviate your symptoms.
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If necessary, electronic prescriptions can be sent straight to your Well app.
Your advantages with Medi24
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No time spent in the waiting room – prompt medical advice, online or over the phone
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Free advice for Visana customers with basic insurance, around the clock
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Intuitive operation via the Well health app
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Communication in compliance with data protection requirements: Visana has no access to medical data
There are various ways of contacting Medi24 when you have medical issues: call the free hotline or use the services provided in the Well app. These include a virtual waiting room, for example.
Frequently asked questions about Medi24
Medi24 is a telemedical advice centre and the first point of contact for people who are covered by basic insurance under a telemedicine or combined model.
With a team of around 250 experts, Medi24 can help in such a way that, in two out of three cases, there is no need to visit a doctor’s practice. This enables patients to save time and money.
The service is free of charge for all Visana customers with basic insurance. You can contact Medi24 via the free hotline on 0800 633 225, arrange a callback in the Well app, or use the Doctor Chat service.
Once you have described your concern over the phone or in the Well app, you will receive an expert response from a doctor within a few minutes.
Medi24 has the official status of a doctors’ practice and is therefore subject to very strict data protection requirements. All your data is therefore kept completely secure by Medi24.
In principle, you can turn to Medi24 with any medical concerns. A medical expert will advise you on what you can do yourself and on whether, and in which cases, you should visit a doctor’s practice or a hospital.
Yes, in certain cases, you can obtain prescriptions via Medi24. You will be sent an e-prescription, which you can forward to the pharmacy of your choice.
Medical certificates can also be issued by Medi24 doctors under certain conditions.
Yes, if helpful for evaluating your symptoms, you can send images to Medi24. During the consultation, the medical staff will advise you on how to upload them.
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