The Well health app at a glance
The Well app gives Visana customers free-of-charge access to digital health services at any time – quickly, easily and tailored to their needs.
The Well health platform links up important players in the Swiss healthcare system, such as doctors, pharmacies and hospitals. You can use the app to get medical advice at any time of the day or night – independently, via your preferred channel and without lengthy waiting times.
Well is a joint venture between Visana, CSS, Medi24, DocMorris, Galenica and Swiss Medical Network. It is leading Swiss healthcare into a digital future.
Overview of all Well services
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Chat to a doctor and get medical advice. 24/7, at home, on the move, in Switzerland and abroad. Free for Visana customers.
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You can speak with a medical professional from Medi24 at any time of day or night or arrange a telemedical callback directly in the Well app.
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Get answers to your questions about your symptoms and obtain an initial assessment within minutes and a recommendation for further treatment. This may be a home remedy, medicine or a doctor’s appointment.
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If you have chronic symptoms, we will support you by providing reliable, quality-controlled medical information, self-test kits, personal advice centres, digital support programmes, preventive services and much more.
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The Well app provides information on symptoms, diagnoses and illnesses. Depending on your symptoms, you may receive suggestions for medication or home remedies.
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Looking for a general practitioner, specialist or pharmacy nearby? The Well app lists all doctors and pharmacies registered in Switzerland.
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Get electronic prescriptions (e-prescriptions) from Medi24 the straightforward way using your Well app. You can forward the prescription to your pharmacy, collect the medicine from a selected pharmacy or have a mail-order pharmacy send it to your home address.
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You can file data and information such as prescriptions, treatment plans and medical reports in your patient record. That way, you have all the important documents to hand for you and your family whenever you need them.
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Share documents quickly and securely with your doctor or send them a message. The general practitioner’s office must be connected to the Well app or accessible via HIN email.
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Book vaccination appointments with a pharmacy that offers vaccination services easily in the Well app.
Find the right service quickly with our smart assistant
An AI-assisted chat guides Well users straight to the right information (illness, medicines or home remedies) or services (telemedicine services, Doctor Chat, symptom checker, etc.) based on what they tell it and what insurance model they have.
Further insurance model-dependent features:
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If you have the Combi Care, Tel Care or Tel Doc basic insurance model, you can use the Well app to easily organise your appointments.
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If you have the Med Direct, Managed Care or Combi Care basic insurance model, you will be shown the contact details of your chosen general practitioner.
How the Well health app works
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Download the free Well app from the App Store or Google Play.
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As soon as the download has finished, launch the Well app and create your personal account.
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You can access all Visana insurance products and choose the appropriate one via the ‘Other’ menu item.
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Enter your insurance card number and date of birth.
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You are now a registered Well user.
Your advantages with Well
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Based on your insurance model, you can get medical advice around the clock: over the phone, in a chat session with a doctor, or via the symptom checker.
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Take advantage of a wide range of services for medication, including generics – such as e-prescriptions, a medication search tool, and delivery to your home or to a pharmacy near you.
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Share documents or messages quickly and securely with your doctor, provided that the latter is connected to the Well app or accessible via HIN email.
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Securely store prescriptions, treatment plans or medical reports in your personal dossier.
For technical support or to ask questions about the service, please contact Well directly.
Frequently asked questions about the Well health app
Well is a joint venture between the Swiss health insurers CSS and Visana, the telemedicine provider Medi24, the mail-order pharmacy DocMorris, the pharmacy network Galenica and the Swiss Medical Network (SMN), a private group of hospitals and clinics in Switzerland. The aim of Well is to lead the Swiss healthcare sector into the digital future, in cooperation with other partners.
Users of Well have access to a wide range of digital health services, active support with health-related questions and useful tools, such as the symptom checker and the medically verified encyclopaedia of illnesses, as well as personalised telemedical advice and Doctor Chat.
No. The Well health app is no substitute for a doctor, but is a useful complement to what a doctor provides. Thanks to the Well app, you have quick and easy access to medical advice around the clock.
All data stored in Well is protected by multiple layers of encryption and security. The end user is the sole owner of their health data. Visana has no access to the exchanged medical data or information. Such data and information are subject to data protection requirements. You will find more information at well.ch.
Administrative data relating to Well users (insurance numbers and insurance card numbers) and their usage data are only sent to Visana with the users’ consent. Such consent is obtained transparently in the Well app and can be revoked at any time.
Well users who opt to share their data make an important contribution to the analysis of cost reductions and quality improvements in the healthcare sector.
You will find all additional information in the Well data protection statement.
No, Well is an independent platform, operated by Well Gesundheit AG. The Well app’s terms of use apply.
Although Well has been visible in the Visana app interface since August 2022, it is not integrated into the Visana app, for reasons of data confidentiality. However, you can switch to the Well app directly from within the Visana app. To do so, you need to have downloaded both apps and registered with them.
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