Your advantages at a glance
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Take care of your insurance matters quickly and easily, no matter where you are – and without using paper. Our online customer portal is available via your computer or the Visana app. It enables you to simply photograph your doctors’ invoices with a mobile phone, send them in and save on postage. -
We reward exercise and customer loyalty if you have top-up insurance with Visana. Earn points with every step and receive an annual payout of up to CHF 120. -
24/7 DoctorChat – the new Swiss health app Well offers you reliable information and useful services. It now also gives all persons insured with Visana free access to DoctorChat, 24 hours a day, 7 days a week. The best way to take advantage of this is to download the free Well app to your smartphone right now and get started. -
Visana also accompanies you during life’s brighter moments. Together with our partners, we invite you to explore a world of attractive offers. Enjoy!
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All our basic insurance models include health legal protection insurance.
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Customers recruit customers! Are you satisfied with Visana? If so, tell your friends and acquaintances. We reward both you and the newly acquired customers with CHF 100 each (applies to top-up and property insurance products).
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Visana is more than just a health and accident insurer. We support you in all of life’s situations, protecting your assets and safeguarding your future with clever insurance solutions. -
If you have basic or top-up health insurance with us, you get a 10% discount on your property insurance. We give you another 10% discount if you take out all three of these insurance products. -
Would you like to live in your own home for as long as possible in old age? For this purpose, our innovative solution provides and pays for day-to-day assistance.
Top-up insurance advantages
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With Outpatient top-up insurance, we cover 80% of the costs of correcting malpositioned teeth – at any age.
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Vacanza travel insurance (which also encompasses baggage insurance and cancellation insurance) is included in Outpatient, Basic and Hospital top-up insurance, for trips up to eight weeks long.
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With hospital top-up insurance, you benefit from attractive rooming-in services.
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Under Outpatient or Basic top-up insurance, we contribute up to CHF 350 per year towards gym membership, group courses or wellness programmes.
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We reward daily exercise with up to CHF 120 per year.
- Advice at home
- Advice at one of our agencies
- Video advice
- Phone advice
Just book an appointment at a time that suits you or call us straight away.
Discover more useful information and advantages from Visana
In the independent customer satisfaction study conducted by bonus.ch, we came out on top as the best health insurer in the “benefits processing” category, with a score of 5.5.
eBill, LSV+ or Swiss Direct Debit – Pay your premiums automatically and save time and money.
You can get a substantial discount on your premium if you pay it annually or semi-annually.
- 1% discount for semi-annual payment
- 2% discount for annual payment
Basic insurance: Children get a substantially reduced premium compared to adults. Visana grants a further reduction from the third child onwards.
Top-up insurance: For most top-up insurance policies, we give a 50 percent discount on the first child’s premium as of the second child (e.g. not applicable to Maxica and Hopital I).
We reward your loyalty. Sign a multi-year contract and save on premiums each month. We offer multi-year contracts for our outpatient, complementary, hospital, hospital capital, hospital daily allowance and basic products.
- Three-year contract 2% discount
- Five-year contract: 3% discount
The higher the deductible you choose, the more you save on your premium. Tip: You can easily change your deductible using myVisana or by contacting your agency.
That’s easy on myVisana or the Visana app. Please make sure that we receive your change request by the following date:
Basic insurance
- By 30 November 2025
- You have until 30 November 2025 to reduce your deductible and until 31 December 2025 to increase it (receipt by post by 30 December 2025).
Top-up insurance
- If you are changing your premium: by 31 December 2025 (receipt by post by 30 December 2025).
- If you are not changing your premium: by 30 September 2025 to the end of the calendar year (subject to ongoing multi-year contracts).
- Increasing insurance cover: You can increase your cover at any time during the year.
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