Telemedicine is the provision of medical services from a distance – either digitally or over the phone. Patients usually contact a telemedicine provider by phone or via a digital channel. V⁠i⁠s⁠a⁠n⁠a’s telemedicine provider is Medi24. The health problem and the urgency of subsequent treatment steps are discussed with a professional.

Depending on the telemedicine model, the subsequent treatment steps may be mandatory.

Yes, telemedicine is safe. Telemedicine providers enable you to contact doctors who not only have the necessary medical experience, but have also been trained in telemedicine.

Thanks to V⁠i⁠s⁠a⁠n⁠a’s telemedicine provider Medi24, you receive advice from a team of around 250 medical professionals. Medi24 has more than 25 years of experience in telemedicine, so the quality of this basic insurance model is guaranteed.

Telemedicine, or a telemedicine basic insurance model, is cheaper than the traditional model because digital or phone consultations enable insured persons to save on their retention fee and deductible by avoiding unnecessary treatments and visits to doctors.

With telemedicine, as with other insurance models, the individual premiums depend on age, canton, region and the selected deductible. The premium calculator gives you precise information on how much your individual premium would be for your preferred model – and, of course, you can also obtain a quote straight away.

Telemedicine models are suitable for flexible people who are seeking ways to save money and want to be well looked after medically. These include, for example:

• People without a regular general practitioner
• Health-conscious people who prefer a high deductible
• People who travel a lot and can describe a health problem over the phone or via the chat (DoctorChat in the Well app)
• Active professionals wanting to save time on visits to doctors by using telemedicine
• People who value round-the-clock medical advice