Depending on the insurance model you choose, children get a discount of at least 74% on the adult basic insurance premium, rising to 90% from the third child.

If you choose to pay your premium every six months, you will get a discount of 1%. This rises to 2% if you pay annually.

You must always contact Medi24 – by phone or using the Well app – if you have health issues and particularly before you make any appointment for treatment with a doctor, chiropractor or hospital.

You must consult Medi24 if the attending physician refers you for further treatment. This also applies if you are admitted to hospital or a nursing home.

You must follow the advisor’s instructions. The treatment path provided by Medi24 is compulsory and you are obliged to follow it. If you want greater freedom when it comes to your treatment and choice of doctor, we recommend our Med Call telemedicine model.

You can go straight to the doctor without contacting Medi24 in the following situations:

• Maternity
• Gynaecological check-ups and treatment
• Outpatient eye examinations and optical aids
• Dental treatment
• Emergencies

In an emergency, you must inform Medi24 by phone or using the Well app at the next possible opportunity.

Tel Doc gives you access to a medical advisor at any time, saves wasted time in waiting rooms, avoids consultation costs and duplications – and you benefit from a discount on your premium. We can only provide these advantages if you comply with the obligations set out above.

The first time you fail to contact Medi24 before making an appointment and go straight to a specialist, for example, we will send you a written reminder of your obligations. The second and third times, we reserve the right to reduce the benefits we pay by 50% or 100% respectively. The fourth time, we will transfer you from Tel Doc to ordinary basic insurance.