Depending on the insurance model you choose, children get a discount of at least 74% on the adult basic insurance premium, rising to 90% from the third child.

If you choose to pay your premium every six months, you will get a 1% discount. This rises to 2% if you pay annually.

You must always contact Medi24 – by phone or using the Well app – before you make any appointment for treatment with a doctor, therapist, midwife or hospital.

Medi24 will recommend the optimal treatment pathway for you. It is then up to you to decide whether you want to follow it and which doctor you consult.

If you do not want this freedom of choice, you can save even more money on premiums with our two other telemedicine models Tel Doc and Tel Care.

You can go straight to the doctor without contacting Medi24 in the following situations:

• Maternity
• Gynaecological check-ups and treatment
• Outpatient eye examinations and optical aids
• Dental treatment
• Emergencies

In an emergency, you must inform Medi24 by phone or using the Well app at the next possible opportunity.

Med Call provides round-the-clock advice, a free choice of doctor and treatment, and a discount on your premium. We can only provide these advantages if you comply with the obligations set out above.

The first time you fail to contact Medi24 before making an appointment and go straight to a specialist, for example, we will send you a written reminder of your obligations. The second and third times, we reserve the right to reduce the benefits we pay by 50% or 100% respectively. The fourth time, we will transfer you from Med Call to ordinary basic insurance.