The BetterDoc service at a glance
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BetterDoc helps you find a suitable specialist for your health situation.
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You will receive an informed opinion within 48 hours of initial contact.
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Upon request, BetterDoc will organise an appointment with the recommended doctor or at the recommended clinic.
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BetterDoc will arrange for a suitable professional to provide a well-informed second medical opinion for difficult or rare diagnoses. The associated costs are borne by basic insurance.
Prerequisites for using BetterDoc
If you would like to take advantage of BetterDoc, you need to hold one of the following insurance policies with Visana:
- Basic insurance
- Basic top-up health insurance
- Hospital top-up insurance
- Hospital lump-sum insurance
- Hospital daily allowance insurance
How BetterDoc works
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Call the BetterDoc hotline on 061 551 01 88 (Monday to Friday, 8 am to 5 pm) or complete the online survey to describe your medical situation more effectively to BetterDoc. Alternatively, you can also arrange a callback.
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The medical team at BetterDoc analyses your medical situation.
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You will receive an informed opinion from suitable specialists within 48 hours.
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Upon request, BetterDoc will arrange an appointment for you with the recommended doctor or at the recommended clinic.
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Check which point of contact your basic insurance model designates for a referral. Please contact your general practitioner or Medi24 in the first instance before visiting the recommended specialist.
Possible points of contact:
- General practitioner: Managed Care, Med Direct models
- Medi24: Tel Doc Tel Care, Combi Care models
Your advantages with BetterDoc
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For Visana policyholders with relevant insurance, the referral service is free of charge.
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BetterDoc is an independent body, solely obligated to patients.
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With well-informed second opinions from specialists, the costs of unnecessary operations or treatments can be avoided.
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BetterDoc helps to improve the quality of treatment and to reduce the risk of relapse.
Start your free, no-obligation search for a suitable specialist.
Frequently asked questions about BetterDoc
BetterDoc gives you personal and independent support when seeking suitable specialists for a second opinion, treatment or surgery.
The BetterDoc service refers you to suitable specialists, free of charge. Any subsequent second opinion, treatment or surgery is covered by basic insurance and can incur costs for the insured person if the deductible has not yet been used up. Only the referral is free of charge.
Yes, BetterDoc can refer insured persons to suitable specialists for a second medical opinion. Visana covers the referral costs. However, the cost of the second medical opinion must be borne by the patient themselves or by their basic insurance. Under basic insurance, costs are covered either by Visana or by the insured person, depending on how much of the deductible has been used up.
Downloads
Fact sheets
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