Your advantages as a Visana customer

Insured with peace of mind – everything under one roof

From health insurance through to retirement planning, with V⁠i⁠s⁠a⁠n⁠a you’ll find a wide range of insurance solutions under one roof. This means you’re insured with peace of mind in every situation.

Attractive discounts if multiple insurance products are taken out
All insurance and information in one place – thanks to the myVisana customer portal
One point of contact for all of your concerns
24-hour immediate assistance for all insurance plans
Flexible packages for every requirement

With V⁠i⁠s⁠a⁠n⁠a, you get more for your money

Take advantage of a wide range of club offers. Make the most of discounted admission to Alpamare, discounts on music lessons, or low-cost family events – with a food voucher included.
Find out about our exclusive discounts and price reductions now.
With V⁠i⁠s⁠a⁠n⁠a, you get a family discount of up to 90% on selected top-up insurance plans for children and young people.
Discover all the advantages of our insurance solutions for families.
At V⁠i⁠s⁠a⁠n⁠a, our focus is on our customers – as confirmed by numerous awards. Surveys show that V⁠i⁠s⁠a⁠n⁠a customers are the most satisfied – find out about our awards now.
With our Outpatient or Basic top-up insurance, we contribute up to CHF 350 per year towards gym membership, group courses or wellness programmes. Find out about our Wellness Cheques.
We reward daily exercise and movement with up to CHF 120 per year, paid to your account in cash. Find out more about our myPoints bonus programme.
Depending on which insurance you take out, you also benefit from health legal protection insurance or travel insurance, included free of charge. We also offer free services, such as special rates on laser eye treatment.

Any questions? We’re here for you any time!

Do you have any questions, would you like to receive personal advice or would you like to submit any feedback to us? We are here for you and offer fast, straightforward support. Thanks to the wide range of online services, you can take care of the most important issues for you easily online.

We are here for you around the clock in the event of illness or an accident. Simply contact our 24-hour immediate assistance service by calling 031 357 69 69.
V⁠i⁠s⁠a⁠n⁠a is present throughout Switzerland with around 50 agencies. Find out your local agency’s opening times in just a few clicks.
Take care of the most important issues online quickly and easily with our online services and the myVisana customer portal. And you always have your insurance card with you in the V⁠i⁠s⁠a⁠n⁠a app.
Medical advice around the clock, seven days a week – digitally via chat in the Well health app or by calling the hotline of our partner Medi24.

Attractive services for you

If you are insured with V⁠i⁠s⁠a⁠n⁠a, you benefit from exclusive discounts! Find out about the numerous advantages and offers that are specifically available to you.

In V⁠i⁠s⁠a⁠n⁠a’s digital bonus programme myPoints, we help you to incorporate more exercise into your daily routine and reward you with up to CHF 120 per year.

With myVisana, you can manage all your health insurance matters quickly and easily.

Anyone with basic insurance or hospital top-up insurance from V⁠i⁠s⁠a⁠n⁠a can obtain a second medical opinion. For this purpose, BetterDoc puts you in touch with a suitable doctor, free of charge.

The health app Well helps you when health-related issues arise. It enables you to check symptoms, chat with a doctor or book appointments.

Medi+ is a digital medication assistant. The service is available to everyone who has V⁠i⁠s⁠a⁠n⁠a basic insurance.

If you have opted for V⁠i⁠s⁠a⁠n⁠a’s support and pension solution, various services are available to you at a special rate.

As a person insured with V⁠i⁠s⁠a⁠n⁠a, you can benefit from an exclusive offer on laser eye surgery. Get more information and secure a discounted price for your treatment.

What our customers say

You only really see how good an insurance company is when you actually need them. I was impressed by everything about V⁠i⁠s⁠a⁠n⁠a. Its hassle-free, expert and straightforward support has always made me feel I have the perfect partner by my side when it comes to my health. Never change a winning team, as they say!

My experience with V⁠i⁠s⁠a⁠n⁠a has been consistently very good. I always get very professional advice in response to my questions. This personal dialogue is something I really appreciate. When anything needs to be paid for, V⁠i⁠s⁠a⁠n⁠a deals with it quickly and straightforwardly.

I’ve been with V⁠i⁠s⁠a⁠n⁠a since the Grütli days and have always been very satisfied with the customer service. The St. Gallen General Agency in particular was always very helpful. I was always able to drop in there if I had questions, which I very much appreciate.

I particularly like the personal advice I get from V⁠i⁠s⁠a⁠n⁠a and the fact that I can insure everything with the same company.

The myVisana app is very practical. But the most important thing for me is the personal advice and having a professional point of contact nearby.

I’ve known my V⁠i⁠s⁠a⁠n⁠a advisor for five years now. My wife and I are very satisfied with the advice he gives. He recently gave us helpful tips on dental insurance for our daughter. V⁠i⁠s⁠a⁠n⁠a thinks proactively and understands what we need.

I think V⁠i⁠s⁠a⁠n⁠a’s great. My concerns are always dealt with quickly and professionally. V⁠i⁠s⁠a⁠n⁠a offers lots of benefits and its friendly, obliging and above all very professional advisors really set it apart.

We’re a three-child family, so doctors’ bills can sometimes pile up and put a strain on the purse. We’re extremely grateful that V⁠i⁠s⁠a⁠n⁠a reimburses us in a matter of days. Using the myVisana app to scan bills is simple and enjoyable, and saves us a lot of time in our busy family life.

My family and I feel we are in safe hands with V⁠i⁠s⁠a⁠n⁠a. Our personal contact, Roberto Di Egidio, never fails to answer our questions proficiently and reliably.

I’ve known my V⁠i⁠s⁠a⁠n⁠a advisor for several years now. I particularly appreciate having her nearby and the personal advice she gives. It makes me feel I’m in good hands with V⁠i⁠s⁠a⁠n⁠a!

V⁠i⁠s⁠a⁠n⁠a’s customer support is simply great. The advisors are very knowledgeable and pleasantly sympathetic. So it makes no difference what my problem is, V⁠i⁠s⁠a⁠n⁠a’s always there for me.

We trust V⁠i⁠s⁠a⁠n⁠a and we feel our family is in safe hands. Our advisor has helped us in lots of ways and suggested suitable products. What’s more, both the face-to-face and digital services V⁠i⁠s⁠a⁠n⁠a offers are superb.

My entire family has been insured with V⁠i⁠s⁠a⁠n⁠a since time immemorial and we intend to keep it that way! That’s because V⁠i⁠s⁠a⁠n⁠a offers us competent and friendly advice and an uncomplicated app.

I’ve been with V⁠i⁠s⁠a⁠n⁠a since the day I was born. V⁠i⁠s⁠a⁠n⁠a is a long-established Bernese company and known for its good quality. I know plenty of satisfied V⁠i⁠s⁠a⁠n⁠a customers – in fact, I’m one myself!

I’m nothing but satisfied with my health insurance provision and my V⁠i⁠s⁠a⁠n⁠a advisor. So I’ve now bought liability insurance from V⁠i⁠s⁠a⁠n⁠a too.

V⁠i⁠s⁠a⁠n⁠a always solves my “problems” fast and deals with my affairs quickly and straightforwardly. I can rely on my advisor and always get friendly, knowledgeable advice. Thank you V⁠i⁠s⁠a⁠n⁠a!

I’ve been with V⁠i⁠s⁠a⁠n⁠a for years and am still very happy today. I appreciate having an agency nearby and the friendliness and helpfulness I always get shown there. My late husband, who sadly was ill for many years, also received obliging and professional service from V⁠i⁠s⁠a⁠n⁠a at all times.

I appreciate the fact that V⁠i⁠s⁠a⁠n⁠a has a wide product range covering all areas because it means I only have one point of contact. I feel very secure with V⁠i⁠s⁠a⁠n⁠a’s first-class top-up insurance. What’s more, the myPoints bonus scheme motivates me to take more exercise.

V⁠i⁠s⁠a⁠n⁠a gives fantastic advice! They’re very professional and pleasantly sympathetic. So it’s not an issue if I can’t complete a form, for example. V⁠i⁠s⁠a⁠n⁠a helps me do it.

The people at V⁠i⁠s⁠a⁠n⁠a are always very nice and helpful whenever I call or write. Besides, they pay very quickly, so I’m never left wondering when I’m going to get reimbursed for an invoice.

We’re a family of five and have been satisfied V⁠i⁠s⁠a⁠n⁠a customers for many years because we always get obliging, professional advice. V⁠i⁠s⁠a⁠n⁠a isn’t only present in the major conurbations, but has agencies for customers in the Bernese Oberland too. We greatly appreciate this proximity to customers.

Line Chenal, our advisor, is knowledgeable and friendly. I also like the myPoints system and outstanding top-up insurance benefits.

V⁠i⁠s⁠a⁠n⁠a staff are always friendly and helpful. The company really does offer a fantastic, pleasant service to customers.

I particularly like the fact that benefits are calculated and reimbursed quickly. V⁠i⁠s⁠a⁠n⁠a staff are very helpful and respond to customer needs quickly and efficiently.

I like things to be straightforward. I have illness and accident insurance with V⁠i⁠s⁠a⁠n⁠a and have also bought household contents and liability insurance. Dealing with everything through the app is very simple. I’ve always received professional advice when I’ve called too, and have never had to wait very long. Up to now, I’ve only had good experience.

I’ve lived in Birkenweg since 1982 and am very happy here. The way V⁠i⁠s⁠a⁠n⁠a deals with things is great. I get immediate help with claims. I also worked for V⁠i⁠s⁠a⁠n⁠a for almost 25 years – they were good and happy days.

We feel we are in safe hands with V⁠i⁠s⁠a⁠n⁠a. Our advisor, Martina Scherrer, has actively supported us on several occasions. She stood by us in a very personal way during a really difficult time when we had lots of worries and questions. We’ll never forget that. V⁠i⁠s⁠a⁠n⁠a will forever be associated with her.

It’s so easy to get medical help. I’m impressed by OnlineDoctor: I was able to get a professional assessment really quickly and without the stress of sitting in a waiting room. I’m really grateful!

Insured with peace of mind – everything under one roof

With V⁠i⁠s⁠a⁠n⁠a, you get more for your money

Any questions? We’re here for you any time!

Attractive services for you

What our customers say

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